We offer free ground shipping to all orders within the U.S. 2-Day shipping within the U.S. is a flat rate of $7. Once your order is fulfilled and shipped, you will receive a shipment notification with a tracking number. You will receive a “Cancelled Order” notification if for any reason your order may be delayed or cancelled.
NOVAA gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased on our site. You will receive a full refund or exchange within 15 days of the original purchase. Any reduced-price items or merchandise marked final cannot be returned.
NOVAA will include a return shipping label in your package. If you choose to return your item, tape the return shipping label over the original shipping label, reseal the bag and drop it off at any USPS location. The return shipping is free of charge. If you have any questions please email us at firstname.lastname@example.org. Once NOVAA receives your return, you will be refunded using your original form of payment within 2 business days. Original shipping charges, duties or taxes are non-refundable.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund.